I don't have just one experience. I am happy that I have never been unhappy with the service I have received! I have always liked that the techs don't speak "tech" to me. I am not left feeling like I have no idea what we just discussed.
The biggest benefits: Knowing that I have someone local that I can rely on when I have a question or problem! The staff is helpful and responsive. And the staff doesn't change every other week like many places. That is a big plus to me!