I love that the service is personable...not some IT agent that is not in the same state or country. We get real people that know us.
It's everything really. From getting us set up with a monthly maintenance plan to making sure our network is in compliance with the PCI requirements; from handling our silly everyday errors to our urgent backup and restore requests; and from assisting us with our continuous email issues to guiding, educating us, and providing us resolutions - you have it all covered!
The biggest benefits: All the other employees are able to get assistance directly from AlwaysOnIT by submitting a ticket. This has saved HOURS of my time so I could focus on other areas that really needed my attention. AlwaysOnIT requests my approval for anything above and beyond the normal business agreement. EVERYTHING RUNS SMOOTHLY!!
Commercial Vehicle Sales