See What Others Are Saying…
Efficient, personalized service.
We call, email or create a ticket, and within the hour, the issue is addressed, or at the very least identified, and a path and schedule to resolution is established.
The biggest benefits : Backups, updates, and virus scan/protection is in place. When employees have computer ...Read More
Prompt attention, fast resolution, and consistent follow up. Great staff!
Had backup problem recently that AlwaysOnIT went above and beyond the call of duty to fix, spending a lot of time on the phone and diligently working until the trouble was resolved. None of us here at the clinic are very adept at computer issues and AlwaysOnIT is always very patient with us, demonstrating ...Read More
You are very easy to use and convenient with the IT button located on each computer.
When we had a security issue with emails you were there right away to fix the problem. And then took more action to insure it did not happen again.
The biggest benefits: Our server and documents are more secure.
Roofing and Sheet Metal
Every time we have an issue you treat it as an emergency and get it taken care of immediately. We have never had that in an IT company. It is greatly appreciated!
I put in a ticket to have Skype fixed, AlwaysOnIT spent at least an hour trouble shooting and calling me to try several things. It was not an urgent matter but they made it so it was fixed, working properly and also offered to install on all or machines so I didn't have to do it. Never put our minor ...Read More
The comfort and security of knowing that all my company information is protected, backed up and that our computers have been properly updated with new prescreened updates.
Exploring options, explaining them and giving choices for off site backups. Giving different options of service that will work for our budget.
The biggest benefits: Having the "Ticket Button". We are not the most computer savvy here and being able to submit a ticket and ...Read More
Prompt & personal service. Knowledgable about a wide range of issues both simple and complex
Chris Benson recently offered to sell us a server rack for our server room. He was able to identify and issue and help us stay ahead of the curve
The biggest benefits: A large simplification of our computer infrastructure. We are now able to manage our business remotely ...Read More
Oil and Gas
You are always on it! Quick and fast. Always honest recommendations and suggestions.
It's everything really. From getting us set up with a monthly maintenance plan to making sure our network is in compliance with the PCI requirements; from handling ...Read More
Commercial Vehicle Sales
AlwaysOnIT is a delight to work with, always is knowledgeable and can usually find a fix pretty quickly.
There are two main aspects that come to mind. First, since we transitioned to AlwaysOnIT we have had very few issues that have come up in regards to viruses like we used to have in the past. Second, when an issues does come up they have very fast response times and fix any issue quickly with strong ...Read More
Accessibility to your services, timeliness of your response to our need, your persistence in finding a solution to our problems, and your willingness to ignore our technological ignorance!!
From the very first time we used your services, and you recovered all of our data from our crashed antiquated system, our experiences have almost always been perfect.
The biggest benefits: Your support has enabled us to expand our use of technological tools that allow us ...Read More
Senior Citizens Services
AlwaysOnIT is the only choice.
If you are looking for an IT company that can handle the most difficult of issues and yet need the personal touch of the owner being available for a meeting, then AlwaysOnIT is the only choice. They are big enough to handle the tough issues, but small enough to be personal and I get to speak with ...Read More
AlwaysOnIT will not disappoint! They know how to fix the problem.
AlwaysOnIT will not disappoint! They know what they are doing and will do what needs to be done to fix the problem. For example, our internet went down on a Sunday evening, we were notified by AlwaysOnIT before anyone even arrived in the office on Monday morning. Because of this notification and ...Read More
I have been so satisfied with AlwaysOnIT that I’ve never had reason to look elsewhere.
I know our firm can submit a ticket and it will be resolved quickly and professionally. I had a computer that was running slow, AlwaysOnIT called me proactively and had noticed some issues that could cause my computer to fail. I knew it was time to replace the computer but worried about getting the ...Read More
Always prompt response to inquiries.
When we had to replace our computers your company was there to walk us through it from the beginning to the end.
The biggest benefits: Reliable and always consistent services and staff.
Attorney at Law
We receive prompt service and have been able to resolve our issues in a timely manner.
We started using new technology for us utilizing remote access capability and we had issues getting the equipment to integrate into the customer's network. AlwaysOnIT came out and resolved the issue while explaining why we were having the problem better than the information that we received from ...Read More
Whenever we have a problem - Juan is so FAST in getting back to us AND fixing the problem. You guys are amazing!
My PC Status icon turned red at the end of the day last week. I submitted a ticket and within a little while Juan was on the problem, fixed it and got back to me. Like I said, you guys are fast and efficient!!!! Plus the time Juan spent all day fixing the malware a while back. Amazing again!
The ...Read More
I like that your technicians are both extremely proficient in the technical aspect of things as well as strong customer service skills.
The biggest benefits: The best benefit is fantastic tech support without having to hire internal employees to do the same thing.
I LOVE the fact that I can just hop online anytime and put in a request for help and within a very short time someone responds.
I've never been anything but happy with any experience with you. Each time our issue gets resolved very quickly.
The biggest benefits: I think just the peace of mind knowing you can "fix" things!
The responsiveness. Helping us with technology that is not necessarily "business" related (our phones, TV, etc). All inclusive IT help!! Thank you!
All issues have been able to be resolved. Even when we are working with Sage or our web developer. You will connect with Sage IT if necessary. You bridge the gap for us.
The biggest benefits: Everything works smoothly. We do not worry about viruses.
Responsiveness to issues.
The biggest benefits: TIME! less time spent dealing with the tenant computers to be able to focus on other aspects ...Read More
Support, when I have problems with my computer operating properly. Monitoring and maintaining my computer at all times. Protecting me from viruses and the downloading of harmful programs.
My last issue was blockage of my emails to a company I was working with on a marketing project. Juan went through all my settings and performed some house keeping but determined the issue was at the other end. He indicated I needed to be put on a "white list" with that company.
The ...Read More
Commitment to serve your customers.
The biggest benefits: ...Read More
The responsiveness. When I call I know my issue is going to be addressed quickly.
I don't have just one experience. I am happy that I have never been unhappy with the service I have received! I have always liked that the techs don't speak "tech" to me. I am not left feeling like I have no idea what we just discussed.
The biggest benefits: Knowing that ...Read More
Had a problem with outlook, made a call and the people were right on it and took care of my issues
The biggest benefits: My Portland location hired you.
Chris and his team are reliable and timely with any problem resolution. They have been extremely helpful with various forms of technologies and solutions for my company.
In five years, our network has been down twice. Chris and his team are diligent about staying on top of issues and making sure we have nearly 100% uptime.
The biggest benefits: The biggest benefit is it allows us to focus on the things we do well with the reliability of ...Read More
Timeliness of repairs. The ability to have the tech log in and do repairs without coming out gets items fixed quickly
I am consistently happy with all the services I receive.
The biggest benefits: Our office is able to run more efficiently because our computers are able to always be running.
Prompt and professional response
I picked up some kind of virus and was basically locked out of my own computer. Between Greg and Juan they were able to remove the virus without me having to pay a ransom to the culprits.
The biggest benefits: Consistent monitoring of my PC.
Prompt response when we have a need. Very helpful support staff
There have been several times where I have had a question and I have received a call back in less than 30 minutes.
The biggest benefits: I feel safe knowing you are protecting my data and hardware from outsiders. I would say security is of prime importance!
You are quick to respond and have always been able to get the problems fixed.
The biggest benefits: I am not sure who Hamish used before you guys but I have only good things to say about AlwaysOnIT
Help is on the way fast. I have a busy home office and when things happen, I need to get back up and running as quickly as possible. AlwaysOnIT has always met my needs in this area.
The biggest benefits: Good, fast help with my home office.